How can we help?

A few minutes. You answer questions about your brand, product and audience, mostly by clicking, and upload product photos and your logo.

Open avvenai.com/start in the same browser, your progress is saved. If you’re on a different device, send us a quick note and we’ll email you your personal link.

• Product photos from every side, in the best quality you have: packshots or studio photos in high resolution (JPG, PNG, WEBP or HEIC, up to 20 MB). The better the photos, the more premium your ads look.
• Logo and brand colors, ideally with a style guide
• Optional: existing ads or videos that perform well

Instead of single files, you can also add a Drive or Figma link.

First you get the scripts and hooks for your videos to approve. The first finished ads are in your portal after 5 to 7 business days, or after 3 to 4 business days on the Scale plan.

During onboarding you choose a font style and, if you like, a free standard font. If you don’t pick anything, we choose one that fits your brand.

From the Growth plan up, we build on the ads that perform best for you every month. For that we need the numbers per ad.

1. Open business.facebook.com/settings and select your business portfolio.
2. Go to Users → Partners and click Add → Give a partner access to your assets.
3. Enter our Business ID: 2118923482339508
4. Select your ad account and turn on only View performance. Everything else stays off.

No. With “View performance” we only see numbers. We can’t change anything and can’t spend any money. You can remove the access anytime in your Meta settings.

Yes. Then you upload the export from Ads Manager once a month: date range “Last 30 days”, level “Ads”, then “Export”. The iterations start as soon as the export is in.

Every ad has a fixed name like FLORAE-2611-U03-H2 (brand, month, type and number, hook). Please upload the ads under exactly this name, so we can match every number to the right ad.

Before we produce a video, you approve the script and hooks. That way changes happen in the text and not in the finished video. Changes to scripts are free and don’t count as a revision.

Scripts count as approved after 3 days, so your ads are ready on time. The date is shown next to every script in the portal.

In the portal under “To do”, tap Approve. Then the Download button appears.

Tap Request changes, choose what should be different (hook, text, person, image, colors or completely new), and add a short note on what you have in mind. The new version comes back to the portal for approval.

One revision round per ad is included. Each further change to the same ad counts as one ad from your monthly quota. The portal asks you first and shows the current count in your quota at the top.

Ads that you neither approve nor object to for 7 days count as approved. The date is shown next to every ad.

Yes. Once paid, you own the usage rights to all approved ads, even after your subscription ends. People in the ads are created with AI. Please don’t present them as real customer testimonials, and label AI content according to each platform’s rules.

Ads that can’t be created in a given month, for example because information or approvals are missing, don’t roll over to the next month. That’s why we remind you in good time.

Every invoice comes by email. You can also find all invoices in the subscription area. You sign in there with your email address.

In the subscription area under “Update subscription”. Billing is prorated.

Anytime, effective at the end of the current month, in the subscription area or by email to hello@avvenai.com. Ads you’ve already approved stay yours.

One plan covers one product. You can add each additional product at 10% off. Just send us a quick note.

Update your payment details in the subscription area. We pause production until the payment goes through.